FAQs
This is where you'll find the answers to the questions that crop up most often - if your question doesn't appear here, you can contact us at members@BusinessClubAGENT.ihg.com or by filling out the form on our contact pageWhy should I join BusinessClubAGENT?
How do I join?
How do I benefit?
How do I earn points?
When will I receive my membership details?
How do I log a booking?
Why do I need to log my bookings?
What happens if I want to change the booking value?
Why haven’t the points been credited to my account?
What happens if a hotel rejects a booking that took place?
How can I spend my points?
I want to make a reward claim – what do I do next?
When will I receive my vouchers?
Why is it a good idea to become a member of Priority Club?
What are the benefits of Silver tier status?
What are the benefits of Gold tier status?
Which hotels participate in BusinessClubAGENT?
What happens if I need to change my profile details?
What happens if I forget my log-in and password?
Who should I contact if I need help?
Your local IHG hotel, or IHG representative, will invite you to join or you can click on the ‘Join now’ button on the BusinessClubAGENT homepage and fill out our online form, selecting your preferred "home" hotel – this may be the hotel nearest to you, or the one you at which you make the most bookings
Because you’ll get some great rewards simply for booking accommodation and meetings with us.
You’ll be a Purple tier member straightaway, which means you’ll earn BusinessClubAGENT points for every £ you spend at our hotels. You can convert those points into all kinds of great rewards. A new iPod, that must-have pair of shoes, a bunch of flowers, a meal out or a pampering day at a spa – the list is pretty much endless. You can find out more about the different ways to spend your points by clicking here.
If you spend £50,000 or more with us in any one year, you become a Silver tier member. This means you’ll earn points 10% faster which means more rewards for you! If you spend £75,000 or more with us in any one year, you become a Gold tier member. This means you’ll earn points 15% faster which means more rewards for you!
Each time you make a booking, you’re earning points – simply go to BusinessClubAGENT website and add it to the ‘Log a booking‘ page. We’ll verify it and your latest balance will be shown.
We’ll aim to get it to you within 28 days of you registering – if you haven’t received it by then, contact us at members@BusinessClubAGENT.ihg.com
As soon as you’ve made a booking, go to the ‘Log My Activity’ page on the BusinessClubAGENT website and take a couple of minutes to fill out the form – make sure you have the booking reference number handy.
This is how you earn and track your BusinessClubAGENT points – also, by using the website we have made BusinessClubAGENT a near paper-less programme, so it’s environmentally friendly.
If you’ve entered the wrong booking value, you can change it on the ‘Log My Activity’ page. The hotel will then check it and we’ll amend your BusinessClubAGENT points tally.
All bookings are confirmed with the relevant hotel and this can take up to 60 days. If you think it has taken longer please contact the member helpdesk and we’ll look into it for you.
Simply email our Member Services team at members@BusinessClubAGENT.ihg.com we will contact the hotel and get back to you as soon as we can.
From speaking to members, we know that you want to have plenty of different ways to enjoy your points. That’s why you can use them to buy anything from a pampering day at a luxury spa through to killer heels, gardening equipment, a hotel break or dinner at your favourite restaurant. You can even pay for your office Christmas party with them or make a donation to charity. Click here to find out more about the huge variety of rewards on offer.
Visit the ‘Redeeming your points’ page and follow the simple instructions – the online calculator will tell you how much your points are worth.
Priority Club Rewards and Amazon vouchers can be redeemed straightaway – we’ll send you an e-reference number by email. Time For You vouchers should arrive within 14 days.
If you are a Priority Club Rewards member you can redeem your BusinessClubAGENT points and then you’ll be able to redeem your points for free stays at over 3,500 hotels around the world or you can use them to buy quality wine, shopping vouchers and lots of other great rewards. It only takes two minutes to join and you can see all the latest special offers. This is also the way to make a donation to the Priority Club preferred charity, Unicef.
If you spend more than £50,000 in any one year you’ll reach Silver tier status – this means you’ll earn BusinessClubAGENT points 10% faster which means more rewards for you.
If you spend more than £75,000 in any one year you’ll reach Gold tier status – this means you’ll earn BusinessClubAGENT points 15% faster which means more rewards for you.
Most of our Crowne Plaza and Holiday Inn hotels in the UK are part of BusinessClubAGENT – click here for the full list. And in the coming months we will be adding a whole host of destinations across Europe and the Middle East for you to choose from – look out for more information in our BusinessClubAGENT e-newsletter.
You can update your details on the BusinessClubAGENT website.
Go to www.BusinessClubAGENT.ihg.com and request your password and username – we’ll email you your details.
You can speak to our dedicated BusinessClubAGENT membership team by calling:
