Terms and Conditions

General

The BusinessClubAGENT program ("Program")and its benefits are offered at the sole discretion of InterContinental Hotels Group Services Company (“IHGSC”) and its subsidiaries and affiliates which are companies of the InterContinental® Hotels Group (“IHG Companies”), or which operate their hotel under a franchise agreement with an IHG Company. Hotel brands currently participating in the Program include InterContinental®, Crowne Plaza®, Holiday Inn®, Holiday Inn Express®, Holiday Inn Resort® and Holiday Inn Garden Court®. Brands may be added or deleted at the sole discretion of IHGSC. Please click here to consult the list of? all participating IHG hotels (“Participating Hotels”). The list of Participating Hotels may be amended at any time at IHGSC’s entire discretion.

Links to Third Party Sites

Please note that our site may provide links to other sites not operated by InterContinental Hotels Group and that the privacy policies of these sites may differ from ours. We advise you to check the privacy policies of other Web sites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us. InterContinental Hotels Group is not responsible for content of these sites and any links we may offer does not imply endorsement of the material on such Web sites or any association with their operators.

Occasionally when linking to another site, you may still see our site's logo or frame. This is to provide you with a seamless experience when visiting our Web site. In these cases you are no longer on our site and are now on a different Web site whose information collection practices may differ from ours. The privacy policy of the site you are on will govern how information collected from you is used. You can always know what site you are on by checking the location bar within your browser.

Points

1. Award of Points. Points are awarded to members and added to their account on the basis of 5 points for every Euro (or its equivalent in a different currency, at the prevailing rate of exchange as displayed on the BusinessClubAGENT Website) of Qualifying Spent at Participating Hotels. Qualifying spend include expenditures relating to overnight stays, meetings, conference rooms, food & beverage services linked to meetings and all-inclusive meeting packages, excluding taxes, which have been paid in full. Points are not awarded on fractions of Euros. Qualifying Spend exclude taxes, gratuities, concierge and other hotel incidentals, and non-hotel expenditures booked and paid for through the Participating Hotel. Points are only awarded on corporate bookings. Leisure bookings are not eligible. Points are not awarded on cancelled bookings or bookings, which have not been paid in full. For weekend reward bonus points, all accommodation and meetings must include accommodation on a Friday, Saturday or Sunday night.

2. Points Have no Value. Points are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the Program terms and conditions. Points have no fixed or ascertainable cash value. Members have no ownership interest in accrued points and accrued points are not the property of the members. Use of the word "earn" in these terms and conditions and in marketing materials in relation to points shall mean "collect" and shall not infer that the points have any value until they are presented for redemption. Points may not be purchased or sold and are not transferable except as otherwise stated herein.

3. Points Adjustments. Points listed in a member’s account are subject to change to reflect actual spend, any adjustments and Program changes. Members, who believe that their account activity statement is inaccurate, must contact the BusinessClubAGENT Member Services. Point adjustments will not be made more than 60 days after the last day of the event, to which the claimed points relate. Members must keep all hotel receipts and invoices for their records, as they will be required for point adjustment requests.

4. Points Transfers. A member may transfer points from his or her accounts to another member's account, provided that both members must be employed by the same employer on the date of the transfer. The transfer is free of charge and there is no maximum or minimum transfer amount. The transfer must be made by the transferring member via the secure area of the BusinessClubAGENT Website. The transferred points will be deducted from the transferring member’s account and credited to the beneficiary member’s account.

5. Validity of Points. Points never expire, save in the event that a member’s account lapses, is cancelled, or that the Program is terminated.

6. Claim of Points. For a given event, points can only be claimed once. Any subsequent claim of points for the same event will be rejected. In the event of a dispute between members, who claim points for the same event, IHGSC will decide in its entire discretion to which member points are allocated and in which proportion. This decision will be final and binding on the members concerned.

Claims must be made within 60 days after the last day of the event, to which they relate. Points will not be awarded for claims made after that date. To claim points, members must register all Qualifying Spent on the BusinessClubAGENT Website, using the BusinessClubAGENT Points Claim Form. Upon submission of the BusinessClubAGENT Points Claim Form, the Participating Hotel concerned is informed of the claim and has 60 days to approve or reject the points claimed. Claims for points filed by members, but not yet approved or rejected by the Participating Hotel, will be listed as “awaiting approval”. Points for these claims will not be awarded until the claim is “approved” by the Participating Hotel. If the Participating Hotel declines the claim, the member will be notified of the decision and may appeal it via BusinessClubAGENT Member Services within no more than 60 days from the notification date of the rejection. Members failing to appeal will be deemed to have accepted the rejection. If the Participating Hotel approves the claim, the corresponding points will be added to the member’s account. If the Participating Hotel fails to decide on the claim within 60 days of the claim date, the claim will be deemed accepted and the corresponding points will be added to the member’s account.

7. Retro Claims on Joining. Upon enrolment, members may claim points for events at Participating Hotels, provided that the event(s) took place within 30 days preceding the date of activation for BusinessClubAgent™ membership and that the claim must be made within 60 days after the last day of the event, to which it relates..

8. Redeemed Points. Points listed as “redeemed” are deducted from a member’s account and can no longer be redeemed or transferred.

9. Exchange Rate. The rate of exchange used for the conversion into Euros of Qualifying Spend made in a different currency, for the purpose of calculating the number of points to which a member is entitled, is the rate of Reuters published at 10.30am GMT on the last business day of the previous calendar month and published on www.BusinessClubAGENT.ihg.com. Publication on www.BusinessClubAGENT.ihg.com occurs within 5 business days following the day of publication. A rate remains in force until publication of the new rate occurs. Such currency information is believed to be accurate, but IHGSC and/or any other IHG Company do not warrant or guarantee such accuracy. The calculation of the number of points on the basis of these currency exchange rates is final and binding on members and cannot be challenged.

Rewards

1. Redeeming Points for Rewards. Members may redeem their points for rewards online at www.BusinessClubAGENT.ihg.com, using the BusinessClubAGENT Rewards Claim Form, or by email to BusinessClubAGENT Member Services. Rewards are offered by different independent merchants, who may vary by Participating Country of membership and may vary from time to time (“Redemption Partners”). The available Redemption Partners and the points required for the rewards will be detailed on the BusinessClubAGENT Website. Rewards offered in the form of e-vouchers will only be available in Euros and GBP. Members must have the required number of points in their account prior to redeeming points for rewards. IHGSC reserves the right to delete, add, modify or substitute rewards or award selections in this Program at any time.

2. E-Vouchers as Rewards. E-Vouchers are subject to the terms and conditions and restrictions imposed by the Redemption Partners, where they can be redeemed. The number of points required for e-vouchers are subject to change at any time. E-Vouchers are valid only at retail locations or at the online store of the Redemption Partner concerned and have no cash value. E-Vouchers cannot be returned or exchanged. Expired, lost or stolen e-vouchers cannot be reissued. The choice of e-vouchers is subject to change without notice. E-Vouchers are void where prohibited. All e-vouchers must be redeemed in accordance with the procedures specified on the e-voucher or other procedures specified by the Redemption Partner concerned. E-Vouchers are only valid for the individual mentioned on the e-voucher and are not transferable. E-Vouchers may not be redeemed for cash or any other form of credit. Identification may be required for e-voucher redemption. Unused portions of partially redeemed e-vouchers shall be considered void and fully redeemed. Change will not be given for partially used e-vouchers. E-Vouchers must be used by the stated expiration date, or they will have no value and cannot be presented for redemption.

3. Limitation of Liability. IHGSC, its parent company, subsidiaries, affiliates, franchisees and agents make no guarantees, warranties or representations of any kind, expressed or implied, with respect to rewards, and shall not be liable for any loss, expense (including, without limitation, attorneys' fees), accident or inconvenience that may arise in connection with the use of such rewards or as a result of any defect or failure of such rewards. Any implied warranties of merchantability or fitness for a particular purpose are specifically disclaimed.

4. Tax Liability. Points or rewards received through participation may be subject to tax liability. All tax liability, including and without limitation, disclosure connected with the receipt and/or use of points or rewards is the responsibility of the member.

5. Independent Contractors. Redemption Partners are independent contractors. Nothing herein or in any other materials related to the Program is intended or shall be construed as establishing any agency, partnership, or joint venture relationship between IHGSC or any other IHG Company and Redemption Partners, including without limitation the use of the word "partner". IHGSC, its parent, subsidiaries, affiliates, franchisees and agents are not responsible or liable for the conduct of Redemption Partners and/or their programs or services, including without limitation any changes or discontinuances of their services or the delivery of products or services offered by them.